The Kelani team pride ourselves on consistent, good, old-fashioned service and love to hear from our customers! Below you can read some of the feedback we have received regarding our fabric, delivery and services. Please leave us feedback on our feedback form. We look forward to hearing from you and thank you for assisting us in helping us serve our customers better with any suggestions you may have! : )
Just wanted to send a quick note to thank you for a fantastic service. Your website is so well organised and easy to use, and the pictures give an accurate idea of what the fabrics look like.
Kim, North Sydney, NSW
I just wanted to write a short email to say Thank you for running a wonderful service/shop.
I first encountered Kelani at a craft show in Sydney about 2 years ago. Since then, I have purchased various fabrics from your site and become accustomed to your wonderful and prompt service. The site has accurate descriptions and orders always arrive promptly.
I recently purchased some fabric from another site and found their service completely unacceptable. I won't go into the details but it made me realise that while we are all quick to complain, we don't always give credit when it is due. And so my email to say thank you for being so reliable and for setting my expectations so high :-)
Thanks and please keep up the great work.
Your fabric just arrived and is wonderful â€“ I was so worried about buying fabric I had not seen/touched and itâ€™s a dream. Iâ€™ll definitely become a regular customer of yours. Many thanks!
Susie, Noosa Heads, QLD
Thankyou Elissa and Cathy for being so helpful. I have spent hours scouring stores for curtains for our new house, where it only took me time to drink a cup of coffee to find and order the material I am now using to make them.
Jo, Pacific Paradise, QLD
I just wanted to say THANK YOU for the prompt service you and your team provide. You guys are gold! I placed an order yesterday and received it in the mail today...just fabulous.
Hi Elissa. Fabrics arrived very promptly- love them so much. I felt like a little kid in a candy store.You offer a great service and I am telling friends about your company.
Thanks. Bianca, Thornbury, VIC
Extremely Nice Designs, should say rarely seen fabric n nature related designs are very much attractive. Ruchi, India
The delivery arrived today.... I LOVE the fabrics!! Thanks
(now I just need to learn how to sew)
Kate, Trevose Park, Singapore
Just a quick note to let you know I've just received the cushion cover and am absolutely delighted with it! It looks great in our baby room and the finish is just beautiful!
Fiona, O'Connor, ACT
I purchased some fabric online before xmas and just wanted to compliment you on your excellent service. The deliveries were extremely quick, beautifully packaged and the colour representation on the website is very good so I received exactly what I was expecting. I am an interior designer working in the Port Macquarie region of NSW and am using the fabrics as canvas artwork for a local project builder display home. I look forward to using some more of your beautiful fabrics in the near future as there are so many gorgeous designs to choose from!
Just wanted to say thank you - the Nani Iro arrived and is PERFECT! And the denim sample is great, perfect for kids clothes up here in the tropics. It will also work for the skirt I want to do, I have some red hanky linen that, like the denim, is too thin on its own for an A-line skirt, but will work perfectly if I do a reversible skirt. I'm about to put an order through sometime today.
Anyway, just wanted to say thank you for such wonderful customer support and advice!
Suse, Kamerunga, QLD
Received my order placed yesterday and just wanted to thank you again for beautiful fabric and superfast post! Wonderful service you provide. Thanks.
Leanne, Glen Iris, VIC
My sister shopped at your site to buy fabric for our Christmas presents and I just wanted to say how wonderful the bags were and how gorgeous the fabric she used was. Just so beautiful. Great collections!
Just recieved my parcel today & I am in love with myParis street scene material! Patterns are perfect as well! Will be back to buy more!
Joslene, Kallangur, QLD
Thank you! Just wanted to say that you provide wonderful service, you are always so fast to post items, send emails to let people know. I've been shopping online for a while now, and what I like about Kelani is that I still get the sense that there are real people behind the scenes providing good "old fashioned" service. Of course, you have beautiful fabrics and a great website. keep up the good work (and I tell people about you whenever I get the chance).
dunja, Croydon, NSW
Just wanted to say that I received my order today and the fabrics are stunning. Thank you so much, they were packaged beautifully. I will be shopping with you again in the near future.
Louise, Spence, ACT
I just wanted to say hi from the UK! Kelani was my favourite website whilst i was home in melb,and i'd just finished my second quilt and become officially addicted when i left to go travelling last march. Ever since it remains my 'happy place' and my husband always laughs and rolls his eyes when he catches me sneaking a peak at the new fabrics, even though i had to leave my sewing machine in storage back home! I can\'t wait to head home next year and use up the stock of fabrics i'm collecting!!! Keep up the great work :-)
I just wanted to say thank you for your fabulous online store and wonderful service. This is the second time I have purchased from your store and both times I have been impressed by your range of fabrics and speedy service. You certainly have the right recipe for success and I will make sure I let my friends know. Best wishes and thanks again - I love the fabrics that just arrived!
Bec, St Kilda, VIC
The fabric I ordered from you arrived in the post today - and I love it!! The colours are true to what was on your website & the fabric is very good quality. Thank you, I'll definitly be back for more & will reccommend you to my crafty friends
Niki, Emerald, QLD
Thank you for your very professional service I won\'t hesitate to buy more fabric
Jules, Pottsville, NSW
I just wanted to say thanks for a fantastic service. Your website is really good, great range of beautiful fabrics and my parcel arrived within two days of my order. I will definitely shop with you again and recommend you to friends and family.
Alice, Preston VIC
Just a note to let you know how impressed I am that my beautiful fabric arrived first thing on my doorstep this morning after only placing my order yesterday afternoon!
Wow - with service like that, the retail sector has every reason to be worried.
Maryellen, Avalon NSW
Just wanted to let you know I received my cushion covers last week and they are lovely. And today I got my lampshade and I it's gorgeous! Looks fantastic with a low watt bulb in corner of my family room. Thanks so much. Looking for other areas of my house I can transform with your cushions and lampshades.
Karin, Nedlands WA
Just wanted to let you know that your fabrics arrived today and I'm absolutely thrilled with them. Should keep me busy for a while!
Karen, New York USA
So fast on delivery. Thanks so much, the fabrics look stunning and I can hardly wait to sew with them. As many of the testimonials said the fabrics are so true to how they look on your gorgeous website. Well done on the photography.
Angela, Wangaratta VIC
After engaging with your website for several hours (yes really!) I explored the websites of other online fabric suppliers and yours was the most aesthetic and user-friendly. It was as much a visual pleasure as actually being in a textiles or fabric shop where one can look at and feel the wares. And your dedication to customer service shines through the site - even more so than many physical retail spaces I have experienced.
Keep up the fabulous work,
Kellie, Bentleigh, VIC
The fabric just arrived, AMAZING! Thank you so much for supplying such beautiful fabrics!
Serene, Ivanhoe, VIC
I received my fabric order this morning - thank you for the lovely presentation and quick processing. The fabrics are gorgeous!
Elise, Eltham, VIC
Thank you so much for your quick responses...I'm so happy to have my fabric and glad you guys are willing to ship to us here in the USA!
Nicole, California, USA
Just wanted to let you know my parcel arrived safely, and the fabrics are just beautiful! They presented beautifully as well. It almost seems a crime to cut into them :) Thanks so much. Will definitely be a returning customer!
Jacki, Keperra, QLD
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