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This weeks promotion: take 20% off fabrics in our remnant and sale fabric categories using code SALE20 at checkout.
 

Customer satisfaction is our priority! If you are not happy please let us know and we will take care of you straight away.

Kelani Fabric Obsession will happily exchange, refund or issue a credit note for all full priced fabric returns with the exception of custom made items, sewing patterns, remnants and sale or sale discount code promoted items.

Kelani Fabric Obsession accepts returns only if they are returned within 14 days of delivery and in their original purchased condition.

Please follow the easy return and exchange steps below.

Refunds
1. Before you return your product, please make direct contact with us either by completing the online contact form through the ‘Contact Us’ link on our website or contact us on +613 9438 4145. You will then be issued a Return Authorisation (RA) number which must accompany all returns.

2. Once you have been issued with an RA number you may return your item(s) to us along with a copy of receipt to:
PO Box 577, Diamond Creek, Victoria 3089

3. On return of item(s), refunds will be processed and an email confirming refund sent.

Please note: Customers are responsible for delivering returned products securely to Kelani Fabric Obsession in original condition and are also responsible for the payment of postage on returned items if they are not faulty. If an exchange is made due to change of mind a post charge for your exchange will be incurred. All items returned must be in the condition they were originally received. Original postage costs are not refunded for change of mind and if 'free' postage is selected and a complete fabric order is returned you will receive a refund less the value of postage Kelani Fabric initially paid for your order to be delivered.

 

Exchange
1. Please make direct contact with us either by completing the online contact form through the ‘Contact Us’ link on our website or contact us on +613 9438 4145. A staff member will discuss your choice of either an exchange for item(s) you wish to return or a credit note for exchange at a later date.

2. A Returns Authorisation (RA) number will be provided and you may then return item(s) along with receipt copy to:
PO Box 577, Diamond Creek, Victoria 3089

3. On return of item(s) the items either the new item(s) chosen for exchange or a credit note will be posted to you.
Please note: Customers are responsible for delivering returned products securely to Kelani Fabric Obsession and are responsible for payment of return post if the goods are not faulty. Any exchanges where it is just a change of mind will also incur the postage cost for the item(s) in the second instance.



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Kelani Fabric Obsession offers FREE postage within Australia on all orders OVER $100 (excludes wholesale orders)

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